Privacy Policy
Information we Collect
We collect personal health information necessary to provide you with comprehensive healthcare services. This includes:
Personal Identification Information: Name, residential address, telephone number, email address, date of birth, emergency contact details, and Health Card (OHIP) number.
Health Information: Medical history, clinical progress notes, diagnostic results, treatment plans, prescriptions, and immunization records.
Website & Technical Usage Information: IP address, browser type, access times, and pages visited when using our online portal or website.
How We Use Your Information
Your information is used strictly for healthcare provision, clinical administration, and regulatory compliance, including:
Providing direct medical care, diagnosis, and treatment.
Communicating with you regarding appointment scheduling, care follow-ups, and test results.
Processing OHIP billing, payments, and third-party insurance claims.
Conducting quality improvement and administrative clinic management.
Complying with legal, regulatory, and professional obligations (e.g., College of Physicians and Surgeons of Ontario).
How We Share Your Information
We share personal health information only as permitted or required by Ontario law:
Circle of Care: With regulated healthcare providers (specialists, hospitals, labs, and pharmacies) involved in your care.
Third-Party Service Providers: Encrypted systems support for payment processing, electronic medical records (EMR), and IT operations.
Insurance Bodies: For claims submission and coverage verification.
Legal & Public Health Authorities: When required by court order, statutory regulation, or public health mandate.
Your Rights Under PHIPA
Under Ontario privacy laws, you have specific rights regarding your personal health information:
Access & Correction: Request access to inspect or receive copies of your health records, and request corrections to inaccuracies.
Consent Restrictions ("Lock-Box"): Grant, withhold, or restrict consent for sharing your health details within your circle of care.
Complaints: File a privacy concern with our Privacy Officer or directly with the Information and Privacy Commissioner of Ontario (IPC).
Date Security
We employ comprehensive physical, technical, and administrative safeguards to protect your personal health information against theft, loss, unauthorized access, copying, modification, or disclosure. These measures include encrypted electronic medical records (EMR), strict access controls, secure communications, and staff privacy training.
Changes to This Policy
We review and update this Privacy Policy periodically to reflect changes in legal requirements or clinic operations. Revised policies will be posted on our website and made available at our clinic reception.
Contact Us
If you have questions, wish to exercise your rights under PHIPA, or want to raise a concern regarding our privacy practices, please contact our designated Privacy Officer:
Concession Family & Walk-In Clinic
Attention: Privacy Officer
444 Concession Street, Suite 202
Hamilton, ON L9A 1C2
Phone: 905-318-6262
Email: info@444clinic.ca
You may also contact the *Information and Privacy Commissioner of Ontario (IPC)** at 1-800-387-0073 or visit [www.ipc.on.ca](https://www.ipc.on.ca).*
At Concession Family & Walk-In Clinic, we are committed to protecting the privacy and security of our patients’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health information when you visit our website or use our services.